CANCELLATION AND REFUND POLICY
Group classes: 4 hours notice required to cancel or reschedule.
Studio Pilates & Private Sessions: 24 hours notice required to cancel or reschedule.
Late cancellation/no-show fee:
If you booked your class using an unlimited membership and you late cancel or no-show a class two or more times in a calendar month you will be charged $12 per cancellation/absence. Late cancellation/no-show fees will be processed with the payment method we have for you on file.
BOOTCAMP & WORKSHOP CANCELLATION
If you cancel your pre-booked package class (i.e. a series of classes that are all booked as a package) up to 14 days prior to the start date of the first class you will receive a full refund. For cancellations less than 14 days prior but more than 7 days before to the course start date your booking deposit will be retained and any additional funds refunded. If you cancel your booking less than 7 days prior to the course commencing no refund is available.
INSTRUCTOR TRAINING COURSE CANCELLATION
Deposit payments for Instructor Training courses are non-refundable. For cancellations less than 90 days prior to the course start date your booking deposit will be retained and any additional funds refunded.
30 days or less prior to the course commencing no refund is available.
Downtown Studio does not offer refunds on any casual classes, memberships or retail items.
TRANSFERRING YOUR CREDITS TO SOMEONE ELSE
All our class packs are fully transferrable to another person. Intro passes and direct debit memberships are not transferrable.
CANCELLING YOUR MEMBERSHIP
You need to give 28 days written notice to cancel your membership.