CLASS CANCELLATIONS
FOR ALL LARGE & SMALL GROUP CLASSES (E.G. PILATES REFORMER, PILATES MAT, YOGA, FUNCTIONAL FITNESS, SMALL GROUP PILATES)
Group classes: 4 hours notice required to cancel or reschedule.
Studio Pilates 2:1 (Small Group Pilates) & Private Sessions: 24 hours notice required to cancel or reschedule.
Late cancellation/no-show fee:
If you booked your class using an unlimited membership and you late cancel or no-show, the first instance each month is free, after that you will be charged a $5 fee for each subsequent late cancel/no-show. Late cancellation/no-show fees will be processed with the payment method we have for you on file.
FOR PRE-BOOKED PACKAGE CLASSES (E.G. BOOTCAMP, YOGA SHORT COURSES OR INTENSIVES)
If you cancel your pre-booked package class (i.e. a series of classes that are all booked as a package) up to 7 days prior to the start date of the first class you will receive a full refund. For cancellations less than 7 days prior to the course start date your booking deposit will be retained and any additional funds refunded.
Once the course has commenced no refund is available.
FOR INSTRUCTOR TRAINING COURSES
Deposit payments for Instructor Training courses are non-refundable. For cancellations less than 60 days prior to the course start date your booking deposit will be retained and any additional funds refunded.
Once the course has commenced no refund is available.
REFUNDS
Downtown Studio does not offer refunds.
TRANSFERRING YOUR CREDITS TO SOMEONE ELSE
All our class packs are fully transferrable to another person. Intro passes, direct debit memberships and paid in full memberships are not transferrable.
CANCELLING YOUR MEMBERSHIP
You need to give 14 days written notice to cancel your membership.
