Cancellation & Refund Header
CLASS CANCELLATIONS
FOR ALL LARGE & SMALL GROUP CLASSES (E.G. PILATES REFORMER, PILATES MAT, YOGA, FUNCTIONAL FITNESS, SMALL GROUP PILATES)
For Small Group, Reformer Pilates, Functional Fitness and stretch Pilates, you can cancel your booking online up to 4 hours before the scheduled class start time. For Yoga, Barre and Mobility and Release you can cancel your booking online up to 2 hours before the scheduled class time. (Just login by clicking on the link at the top right of this page, and go to the My Schedule tab, where you can view, and cancel your upcoming booked classes). When you cancel your booking, your class credit will be refunded automatically. The cancellation limit allows us to offer your spot to another client. If you cancel less than the required amount of time prior to the scheduled start time for the class, it will use a credit. 2 or more cancellations in a calendar month will result in a 7 day booking suspension, you still come to the studio to attend classes you will just lose your booking privileges.
FOR PRE-BOOKED PACKAGE CLASSES (E.G. BOOTCAMP, YOGA SHORT COURSES OR INTENSIVES)
If you cancel your pre-booked package class (i.e. a series of classes that are all booked as a package) up to 7 days prior to the start date of the first class you will receive a full refund. For cancellations less than 7 days prior to the course start date your booking deposit will be retained and any additional funds refunded.
Once the course has commenced no refund is available unless you are discontinuing due to medical reasons, in which case a medical certificate stating your incapacity to participate in the course is required. In this case the refund amount will be pro-rated in line with the remaining number of days in the course at the date your written request for refund is received.
FOR PILATES 1:1 AND YOGA 1:1 SESSIONS
For all individual sessions, we require 24 hours’ notice to cancel or reschedule your session. You can reschedule your own sessions online (Just login by clicking on the link at the top right of this page, and go to the My Schedule tab, where you can view and cancel your upcoming booked sessions). If you’re unable to provide the requisite notice, your session will be charged at the full rate.
REFUNDS
Downtown Studio does not offer refunds except in the case where you are deemed medically unfit to participate in Yoga, Pilates or Functional Fitness for the forseeable future, in which case you will receive a full refund for your unused valid multipass or session fee, less our reasonable administrative costs.
TRANSFERRING YOUR CREDITS TO SOMEONE ELSE
All our Multipass, Direct Debit and Paid in Full memberships are fully transferrable to another person. We will gladly freeze your Direct Debit or Paid in Full membership at no charge for up to 8 weeks per year, in increments of 1 week (2 week minimum freeze). 5 x multipasses have a 6 month use-by date and 10 and 20 x multipasses have a 12 month use-by date.
CANCELLING YOUR MEMBERSHIP
You need to give 14 days written notice to cancel your month-to-month membership.
There is no charge for cancellation.