Q. HOW EARLY SHOULD I ARRIVE FOR CLASS?
A. Arrive at least 10 minutes before class. All group classes start promptly so for the safety and enjoyment of all participants you cannot enter class after the class starts. We have a strict 2 minute cut off time to account for the lift to get to the studio, if you arrive within the two minutes of the class start time you must be already in your outfit and ready to go straight in. If you arrive after, we are happy to early cancel you or try to find you an alternative class.
Q. HOW DO I BOOK A CLASS?
A. Download the Downtown Studio app for iPhone and Android. You can use the app to book, waitlist, cancel or reschedule your classes. You can also view your schedule and purchase credits.
Q. HOW DO I CHECK INTO CLASS?
A. Sign in at reception or use the express self sign-in station. Ask reception for a scan tag.
Q. WHAT IF A CLASS IS FULL?
A. If a class is fully booked you can join the waitlist and receive an email & text notification once you’ve got in. You can respond to the text with a Y to accept the spot or N to pass your spot onto the next person on the waitlist. This system works really well so don’t despair if your favourite class is full, just use the waitlist because you’ll most likely get in.
Q. HOW DO I CANCEL A BOOKING?
A. For Small Group, Reformer Pilates, Functional Fitness, Spin and Box you can freely cancel up to 4 hours prior to the class start time. If you cancel less than 4 hours before the start of class, this will count as a late-cancel.
For Yoga, Barre and Mobility & Release you can freely cancel up to 2 hours prior to class start time. If you cancel less than 2 hours before the start of class, this will count as a late-cancel.
For all 1:1 sessions 24 hours notice is required to cancel or reschedule.
If you late cancel or no-show and are on a Multipass or casual pass you will lose a credit.
If you are on a Membership and late-cancel or no-show 3 times in a calendar month your booking privileges will be suspended for 5 days. Any large group classes you have booked will be cancelled. We do not cancel your Small Group Pilates. You can still attend class, you just can't book in advance. If you accumulate 2 suspensions in a month your booking privileges will be suspended for 14 days.
Q. DO I NEED TO FILL OUT ANY FORMS?
A. You will be required to fill out a medical history form prior to your first visit at Downtown Studio. Feel free to download it and bring it in with you. Please have a glance over if you do have a known condition or symptoms as you may require medical clearance before participating in some classes.
Q. I'M NEW TO YOGA, PILATES, BARRE OR FUNCTIONAL FITNESS - WHERE SHOULD I START?
A. If you’re new to yoga, attending beginner regularly for about 2 months is ideal. Yin yoga and Meditation are beginner friendly. Once you feel like you can progress try Slow Flow and then Flow and Iyengar once you have a regular weekly practice.
If you’re new to Reformer Pilates you should start with level 1 classes, this will give you a good foundation and help you learn the basics, build up your endurance, teach you how to find your neutral spine to set you up to effectively participate in level 2. Once you have done about 6 level 1 classes you are welcome to move onto level 2. Level 2 moves a bit faster and assumes you have reformer experience.
If you’re new to high intensity exercise start with Level 1 Functional fitness, please let your instructor know, and ask them to help you gradually build intensity.
