YOUR PERSONAL DETAILS (EMAIL, PHONE, CREDIT CARD INFO ETC.)
In order to provide all clients with a safe online experience, we use an electronic billing system called EziDebit, which integrates with MindBody Online (the online booking software we use). Ezidebit works within the MindBody interface and encodes your credit card and contact details to ensure their safe transfer and storage. In fact, we cannot view your credit card details (we only get to see the last 4 digits of your credit card number). You can contact Ezidebit directly through their website at http://www.ezidebit.com.au/. They are located in Brisbane, Australia.
We respect your privacy and personal information, and will never share any of your information with anyone else without your permission. We may use your email address to send out email newsletters and other announcements. Should you wish to be removed from our mailing list at any time, you can opt-out of email contact by logging in to your Mindbody account (click on the link on the top right of this page). Enter your email and password then click through to “My Info” and edit your personal details to deselect the email option, or call Downtown Studio on +613 9662 1500.
YOUR MEDICAL INFORMATION
Medical information you share with your instructor in the context of a Pilates, massage or physiotherapy session is confidential and will only be shared with other Downtown instructors as relevant for your safety and wellbeing (for example we may put a pop-up note in your profile to let all the instructors working with you know that you have a lower back injury, or that you are pregnant). These notes are not visible to the general public or other clients.
If you are working with us to rehabilitate an injury or medical condition, it may be useful for your instructor to communicate with other fitness, allied health or medical professionals who are treating you, or who have worked with you in the past (for example your instructor may consider it advisable to contact your osteopath, medical doctor, massage therapist or personal trainer to discuss your situation). In this case, we will always ask your permission before contacting your doctor, therapist or other professionals.
STUDENT INSTRUCTORS OBSERVING YOUR SESSION
As Dowtown Studio is an education facility, there may be a student instructor observing your session as part of their training. If you prefer not to have your session observed please let reception know prior to the start of the session. Student instructors are required to adhere to Downtown’s privacy policy (i.e. never to discuss your information with anyone except the instructor conducting your session).
REMARKETING ADVERTISEMENTS
At times, Downtown Studio may run Google Adwords and Facebook remarking campaigns. This will result in advertisements for Downtown Studio appearing on the Google Display Network, Facebook and Instagram. During these periods anyone who visits our website will be added to the remarking list and potentially see Downtown ads when visiting other websites on the Google Display Network or Facebook and Instagram. This is achieved by Google making the use of Cookies stored in your internet browser files and a Facebook pixel installed on our website.
If you ever wish to opt-out of Google’s use of cookies you can do so by visiting their Ads Settings.
